We collect personal data including special data to:

• help us to fulfil any contract we hold with you
• provide better services to our customers and the public in Birmingham in-order to deliver community benefit
• administer a central single customer view of activities provided by TAWS
• administer membership records
• promote public health and physical activity
• monitor and evaluate the effectiveness of our programmes
• maintain our accounts and records
• prevent fraud and misuse of public funds
• report to our funders on our charitable objectives
• facilitate research and insight
• target and plan the provision of services

We collect special data to;

• allow us to target our efforts to tackle inequality and help the most disadvantaged in communities e.g. protected characteristics under the Equality Act 2010

The data we collect data about you is stored in a single database called the single customer view (SCV). This means that we can link all the activities or events you have participated in.

 

Subject to the appropriate consent we will:

• inform you about TAWS news and updates that we think you might find interesting
• inform you about free events and activities we think you might be interested in
• send you marketing about our paid for products and services we think you might be interested in
• give you the opportunity to feedback to us such using, for example, on-line surveys
• use computer tools and techniques to analyse trends, patterns and profile data to gain insight into participation

For the Big Birmingham Crowd and subject to appropriate consent we will:

• manage and facilitate the exchange of contact details between participants in the Big Birmingham Crowd.

We will only share anonymous or aggregated information about you with our partner organisations and funders.

 

We share personal and special information with our 3rd party service providers who perform services and function at our direction and on our behalf. This includes our technology suppliers or research partners who are contracted as data processors to help provide data management services such as data capture, data warehousing, engagement tools and research, evaluation and statistical analytics.

 

We and our partners will hold all information in confidence and comply with all our responsibilities under the General Data Protection Regulation and Data Protection Act.

 

The organisations we currently share data with include:

• IT Provider and Data Processors: Torque 2, Kinetic Insight Pro, Omnico, Capita, Aquilla, Sage, Microsoft, Fabric IT
• Partners and / or grant funding providers: Birmingham City Council, Saheli, Sport England, Solihull Metropolitan Borough Council, West Midlands Combined Authority, Cycling UK, Canal and River Trust
• Service commissioners: Our Health Partnership, Bordesley East Primary Care Network, Birmingham East Central Primary Care Network

We will keep this information during the time of your involvement with our services and up to a period of 3 years afterwards.

 

 

We will ask you if you are happy to receive marketing communications directly from us. You can also choose at any time to opt out of this by contacting us.

 

You have the right in law to request access to a copy of your personal data. You can do this by submitting a subject access request to us. Please do this via the contact detail provided.

 

You have the right to request that TAWS stop processing your personal data in relation to any service. However, if this request is approved this may cause delays or prevent us delivering a service to you.

 

You have the right to lodge a complaint to the Information Commissioners office (https://ico.org.uk/)

 

 

You can find a copy of this privacy statement on our website (www.theaws.org) where you can also find more detailed information and contact details.

 

If you wish to make a complaint write to us at the address below and see our complaints procedure.

 

You can find out more about your rights or complain to the Information Commissioners Office at ico.org.uk.

 

By signing up, you agree to our terms of privacy.

 

You have a right to withdraw your full or partial consent at any time or to change your preferences. You can do this by contacting us using the contact details below telling us the action you would like us to take.  We will regularly review our privacy notice so that you can see how we use your data and what your options are.