Comments, Compliments & Complaints

Customer Feedback – Working with you to improve our communities

We strive to be a listening and learning organisation and welcome citizens to talk to us about our services and how we might make improvements. Delivering a high-quality customer experience is a priority for us, so we need to know what works as well as what we could do better.

Our Commitment to You:

  • We welcome feedback on any aspect of our work
  • We will make our comments, compliments and complaints procedure accessible to everyone
  • We will deal with all feedback in a fair and consistent manner
  • We will use feedback constructively in the planning and improvement of services

We want to know straight away if we’ve got something wrong or if there’s something that we can do better or just differently to improve the service.

As a Society, we welcome all feedback and treat it as an opportunity and learn and develop our services. Wherever possible we will deal with complaints quickly and informally. We will always deal with them sensitively and telling only those people who need to know.

We will use the outcome of your feedback as a positive way of monitoring and improving our performance.