Befriending Phone Service

Back in April 2020 we launched a Befriending phone service to support people who have been facing loneliness due to self-isolation or a loss of social networks during lockdown. We heard from communities – particularly from patients through our social prescribing work – about the negative impact this loss of connection, both with us and with each other, would have on their wellbeing.

Being able to access our Befriending phoneline – whether for information and guidance, to get support with food or other essential items, or just for a friendly chat was really important in helping some of our most vulnerable communities to cope with the loneliness and anxiety associated with lockdown.

As we have moved out of the emergency phase for Covid-19 and with the easing of lockdown measures, from October 2020 The Active Wellbeing Society (TAWS) have now launched the new ‘Listen & Connect’  which is a telephone support service to provide a safe space for people to feel heard and talk about what matters to them.