Comments, complaints and feedback

The Active Wellbeing Society (TAWS) views compliments, comments and complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the individual or organisation that has submitted the comment or complaint.

We are committed to creating an open and honest culture which acts to protect the rights of the people with whom we work. We welcome feedback of any kind – please get in touch.

We want to make it easy for you to contact us and to provide a compliment, comment or submit a complaint. These are the ways you can get in touch with us:

Face to face: if you are dealing with a member of staff and you wish to provide feedback, then please speak to them directly. It may be possible to resolve the matter immediately.

You can telephone us on 0121 728 7030.

You can email us at feedback@theaws.org.

You can write to us at our Head Office: Stanhope Hall, Ketley Croft, Birmingham B12 0XG.

We have a three stage comments and complaints procedure. We try and deal with the issue wherever possible at stage one.

We aim to provide you with an acknowledgement within three working days by email or phone to tell you that your comment or complaint has been received. We will advise you of an expected timeline for a response.