Befriending Phone Service

Befriending Phone Service

Back in April 2020 we launched a Befriending phone service to support people who have been facing loneliness due to self-isolation or a loss of social networks during lockdown. We heard from communities – particularly from patients through our social prescribing work – about the negative impact this loss of connection, both with us and with each other, would have on their wellbeing.

Being able to access our Befriending phoneline – whether for information and guidance, to get support with food or other essential items, or just for a friendly chat was really important in helping some of our most vulnerable communities to cope with the loneliness and anxiety associated with lockdown.

As we have moved out of the emergency phase for Covid-19 and with the easing of lockdown measures, The Active Wellbeing Society (TAWS) are suspending requests for our befriending service for the time being


Due to funding changes, our friendly chat and advice service is currently on hold and we will be launching a new telephone support service imminently, as we are committed to supporting those in need in our communities. If you are in need of telephone support in the meantime you can visit this the following link to see a list organisations who were also offering telephone support in the past four months

In the meantime, Age UK Birmingham and Age UK Sandwell have been working hard to redirect their resources to create emergency services for older people, their carers and families. Click here to find out more

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