Birmingham Information on Services and Helplines

The following is a list of contact details for organisations which may be able to help during lockdown and beyond.

Please note due to changes in circumstances after the time of publication, the accuracy of the information may be affected. The information may have changed without notice and The Active Wellbeing Society is not in any way liable for the accuracy of any information printed and stored or in any way interpreted and used by a user. We therefore encourage you to contact the organisation directly.

The Active Wellbeing Society and #BrumTogether: During the Covid-19 pandemic #BrumTogether has been the city’s coalition of voluntary, community and faith groups, for essential supplies and support. The network included more than 80 partner organisations working together to provide those most in need with essential support and services. The Active Wellbeing Society has been co-ordinating and delivering food parcels, hot meals, hygiene products, clothing, baby supplies and children’s activity packs to families. We are open year-round, for more details visit

Samaritans: Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year call us any time, day or night our national helpline number is 116 123

Mind Infoline: All of us are worried about coronavirus (COVID-19) and how it will affect us and those we love. We are still here to support you and to make sure everyone experiencing a mental health problem gets support and respect. If you feel like you might attempt suicide, or may have seriously harmed yourself, you need urgent medical help call 999 for assistance. To contact us telephone: 0300 123 3393 or visit:

NSPCC: Contact the National Society for the Protection of Cruelty to Children to speak to one of our trained helpline counsellors 24 hours a day by email or our online reporting form. You can also call the Helpline Monday to Friday 8am – 10pm and 9am – 6pm at the weekend [email protected] or Tel 0808 800 5000

ChildLine: When you call us on 0800 1111 you’ll get through to a counsellor, they’re there to listen and support you with anything you’d like to talk about. Or you can have a 1-2-1 counsellor chat online.

Shelter: Our helpline is open every day of the year 8am-8pm on weekdays and between 9am-5pm on weekends Tel 0808 800 4444

Crisis: If you or someone you know is homeless or at risk of homelessness, please call us on 0121 348 7950 or email us at [email protected] and we will get back to you as soon as possible to discuss the support you need in the way that will keep you safe.

SIFA Fireside: The drop in is open for rough sleepers and the extremely vulnerable only. For referrals to our services, we can be contacted between 9am-5pm on 0121 766 1700. Our general email is [email protected]

St Basils: works with young people to enable them to find and keep a home, grow their confidence, develop their skills, increase opportunities and prevent homelessness. If you become homeless in Birmingham ‘out of hours’ and need immediate help please call: If you’re 16 or 17 please call the BCT emergency duty team: 0121 675 4806 or if you’re 18+ call 0121 303 2296

StreetLink: If you are concerned about someone sleeping rough, send an alert to StreetLink by visiting: via the mobile app, available for Apple and Android devices, or by calling 0300 500 0914

The Salvation Army: William Booth Centre, Shadwell Street, Birmingham, B4 6HA We offer a safe, supportive environment for individuals, helping them make positive choices about their current circumstances. To contact the centre phone: 0121 236 6554 or email [email protected]

Trident Reach Rough Sleeper Outreach Service

Our Rough Sleeper Outreach Service gives responsive support to address immediate needs of those sleeping rough in the City. Referrals can be made into our Homeless Prevention Pathway by calling 0800 880 7157.

Trident Reach Emergency Beds: We will also provide safe immediate same night emergency refuge provision to individuals with or without families fleeing domestic abuse and will ensure risk assessments and risk management frameworks are in place to ensure the health and safety of all. Open 24/7 the emergency number is 0800 111 4944.

The Refugee and Migrant Centre: Assists refugees and migrants through crisis and disadvantage, by removing barriers to their integration and enabling them to become equal citizens Tel 0121 374 0140

The Children’s Advice and Support Service (CASS): provides a single point of contact for professionals and members of the public who want to seek support or raise concerns about a child. Emergency out-of-hours Telephone: 0121 675 4806

Birmingham City Council’s Adult Social Care Team: Members of the public can report a concern of an adult with care and support needs to Telephone: 0121 303 1234

Shout 85258: A free, confidential, anonymous text support service simply text Shout 85258 you can text from wherever you are in the UK.

Birmingham and Solihull Urgent Mental Health Helpline: Tel 0121 262 3555 help is available 24 hours a day, 7 days a week.

Domestic Abuse is any type of controlling, bullying, threatening or violent behaviour between people in a relationship. It isn’t just physical violence – domestic abuse includes emotional, physical, sexual, financial or psychological abuse. Always call 999 if you or someone else is in immediate danger.

Birmingham and Solihull Women’s Aid Domestic Abuse: Helpline Tel 0808 800 0028

Bharosa Domestic Abuse Service: Specialist support for women particularly those from a South Asian background. Tel 0121 303 0368/0369 [email protected]

Birmingham LGBT Domestic Abuse Service: Our Independent Domestic Violence Advocate (IDVA) service provides support to LGBT people in Birmingham and the wider areas, who are experiencing abuse from partners, ex-partners and family members. We also support LGBT people who are experiencing, or are at risk of honour based violence and forced marriage.

No one should live in fear of the person they love. If you recognise yourself, or someone you know as experiencing abuse, please get in touch with us by completing the form on the Contact page on our website by calling us on 0121 643 0821, or emailing [email protected]

Cranstoun and Swanswell: Offers a range of services for Adults coping with Domestic Abuse and Mental Health issues. The main telephone number 0121 633 1750 and is available at all times other than the bank holidays. 

Families Anonymous Helpline: 0207 4984 680 calls to this number are normally answered daily 1-4pm and 6-9pm.

Cocaine Anonymous: the local Birmingham Newcomer groups hosts online meeting on Tuesdays and anyone may attend to register see

DrugFAM: is continuing all of its support services our phone line is always there for you from 9am-9pm, 7 days a week, 365 days a year Tel 0300 888 3853

Families Anonymous Helpline: is a world-wide fellowship of family members and friends affected by another’s abuse of mind-altering substances, or related behavioural. Tel 0207 4984 680 calls to this number are normally answered daily 1-4pm and 6-9pm.

Narcotics Anonymous: Helpline and information on support open 10.00am – midnight Tel 0300 999 1212

Forward Thinking Birmingham: A mental health partnership for 0-25 year olds who are suffering from Anxiety Depression Self-harm Eating Disorders Suicidal thoughts Autism  Spectrum Disorder Psychosis ADHD Post-Traumatic Stress Disorder OCD Personality Disorders Access Centre operating hours Monday – Friday: 9am – 5pm Tel 0300 300 0099.

Obsessive Compulsive Disorders: The OCD Action Helpline and E-mail Service is a confidential and unbiased service offering help, information and support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder. The number is 0845 390 6232 or 020 7253 2664 Local Support Group details see

Macmillan Support Line: The Macmillan Cancer Support Line offers confidential support to people living with cancer and their loved ones. If you need to talk, we’ll listen. Tel 0808 808 00 00 Opening hours 7 days a week, 8am to 8pm.

Change Grow Live (CGL): We can help you with challenges including drugs and alcohol, housing, justice, health and wellbeing. Tel: 0121 227 5890 Email: [email protected]

Birmingham Gamblers Anonymous: Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same. Tel 0330 094 0322



Adeel Khan
Author: Adeel Khan